Privacy Policy – swertegaming

1. Overview

This Privacy Policy describes how swertegaming collects, uses, stores, and protects the personal information of players who use the swertegaming platform at swertegaming.app. It applies to all players in the Philippines who access the platform through any device – desktop, tablet, or mobile phone.

By registering an account or using any feature of the swertegaming platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with how your data is handled, please do not create an account or continue using the platform.

2. What We Collect

swertegaming collects different types of information depending on how you interact with the platform. Below is a summary of the data categories we collect and why.

We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly necessary for identity verification.

3. How We Use Your Data

swertegaming uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your account, including OTP login verification.
• Transaction processing: Handling PHP deposits and withdrawals via Philippine bank transfer and local e-wallets.
• Identity verification (KYC): Confirming your age, identity, and eligibility to play in accordance with our terms.
• Customer support: Responding to queries, resolving disputes, and providing assistance through our support channels.
• Security and fraud prevention: Monitoring for suspicious activity, unauthorized access, and potential abuse of the platform.
• Platform improvement: Analysing usage patterns to improve features, fix issues, and optimize the player experience.
• Responsible gaming: Identifying patterns that may indicate a player needs support and offering appropriate tools or outreach.
• Legal compliance: Meeting any obligations required by applicable laws and regulations.

4. Data Sharing and Third Parties

swertegaming does not sell or rent your personal data to third parties. We may share your data in limited, specific circumstances:

• Payment processors: To facilitate PHP deposits and withdrawals through Philippine bank channels and local e-wallets. These providers are only given the data necessary to complete the transaction.
• Identity verification services: To complete KYC checks and confirm the authenticity of documents you submit.
• Technology service providers: Hosting, platform operations, and security monitoring providers operating under strict data processing agreements.
• Legal and regulatory requirements: Where disclosure is required by law or to protect the rights, safety, or property of swertegaming or our players.

All third-party service providers that process data on our behalf are required to handle your information securely and only for the specified purpose. They are not permitted to use your data for their own marketing or other unrelated purposes.

5. Cookies and Tracking Technologies

swertegaming uses cookies and similar technologies to provide a functional, secure, and personalised experience. Cookies are small data files stored on your device when you visit the platform.

• Essential cookies: Required for the platform to function. These include session management and security tokens. They cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences such as language settings and logged-in status so you do not have to re-enter them every session.
• Analytics cookies: Help us understand how players use the platform so we can identify issues and improve the experience.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and unauthorized login attempts.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of swertegaming, though some personalisation features may not work as expected.

6. How We Protect Your Data

Data security is not an afterthought at swertegaming – it is built into the platform from the ground up. We use a combination of technical and organisational measures to protect your information:

• 256-bit SSL encryption on all data in transit between your device and our servers.
• OTP (one-time password) verification for account login and sensitive actions like withdrawals.
• Regular security audits and vulnerability assessments of the platform.
• Strict access controls – only authorised swertegaming personnel with a legitimate need can access personal data.
• Automated monitoring systems that flag unusual account activity for review.
• Secure password storage using industry-standard hashing practices. swertegaming never stores plain-text passwords.

7. Data Retention

swertegaming retains your personal data for as long as your account is active and for a reasonable period afterward to meet legal, compliance, and operational requirements. Specifically:

• Account and identity data is retained while your account is active and for a period following account closure as required by applicable obligations.
• Transaction records are retained for the period required by financial record-keeping standards.
• Support communications are kept for a reasonable period to allow for follow-up and quality review.
• Technical and usage logs are retained for shorter periods as necessary for security monitoring.

When data is no longer needed, it is securely deleted or anonymised. If you close your account, you can contact support to request deletion of your personal data subject to any retention requirements that apply.

8. Your Data Rights

As a player on swertegaming, you have rights regarding the personal information we hold about you. You can exercise these rights by contacting our support team.

• Access: Request a copy of the personal data swertegaming holds about you.
• Correction: Ask us to correct inaccurate or incomplete personal information in your account.
• Deletion: Request that we delete your personal data, subject to any retention obligations we are required to meet.
• Objection: Object to the processing of your data for certain purposes, such as direct marketing.
• Restriction: Ask us to limit how we use your data in certain circumstances.
• Portability: Request your data in a commonly used, machine-readable format where technically feasible.

We will respond to valid data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before actioning a request.

9. Minors and Age Restriction

swertegaming is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age. If we discover that an account has been created by a person under 21, the account will be closed and any data deleted in accordance with this policy.

Parents and guardians who believe their child may have accessed swertegaming should contact our support team immediately so we can take the appropriate action.

10. Changes to This Policy

swertegaming may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology, or to meet new legal requirements. When we make material changes, we will notify registered players through their account or by the contact details on record.

The updated policy will be published on this page with a revised date. Your continued use of swertegaming after a policy update constitutes your acceptance of the changes. We encourage you to review this page periodically.

11. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, please contact our support team:

For questions about our Terms and Conditions, visit the Terms & Conditions page. For responsible gaming support, visit the Responsible Gaming page.